❓ Got a question? Browse LuckPub's full FAQ for instant answers 🏏 Cricket live betting: PSL, T20s, and ODIs all covered — see the FAQ for market details 💰 Deposits in PKR via Easypaisa · JazzCash · NayaPay · SadaPay · IBFT ⚡ Account verification for first withdrawal takes as little as 2–4 hours 🎁 Welcome bonus of 100% up to Rs 30,000 on your first deposit — FAQ has full details ❓ Got a question? Browse LuckPub's full FAQ for instant answers 🏏 Cricket live betting: PSL, T20s, and ODIs all covered — see the FAQ for market details 💰 Deposits in PKR via Easypaisa · JazzCash · NayaPay · SadaPay · IBFT ⚡ Account verification for first withdrawal takes as little as 2–4 hours 🎁 Welcome bonus of 100% up to Rs 30,000 on your first deposit — FAQ has full details
  1. Home
  2. FAQ
📋 Help Centre · Pakistan

LuckPub FAQ – Your Questions About Pakistan Gaming Answered

Everything you need to know about LuckPub — registration, deposits in PKR, bonuses, cricket betting, withdrawals, and account security — answered in plain English, the way Pakistani players actually ask.

 

luckpub
All Topics Account Deposits Withdrawals Bonuses Cricket Betting Casino & Games Security Responsible Gaming

No questions matched your search. Try different keywords or contact support.

Account & Registration

Go to luckpub.biz/register and complete the three-step registration form. Step 1 asks for your name, date of birth, Pakistani mobile number, and city. Step 2 sets up your username, email, and password. Step 3 covers preferences and terms. After submitting, confirm your email address via the link we send — your account is then active and ready to use. Total time is typically under 2 minutes.

You must be 18 years of age or older to register and use LuckPub. Date of birth is required during registration and is verified against your CNIC when you process your first withdrawal. Any account found to belong to a person under 18 will be permanently closed and deposits returned to the original payment method.

No — LuckPub allows exactly one account per player. This means one account per person, per household address, per payment method, and per IP address. Creating a second account to claim a second welcome bonus is a breach of our Terms and Conditions and results in all bonuses being voided and both accounts being reviewed or closed. If you've lost access to a previous account, contact support to recover it rather than creating a new one.

Go to the login page and click "Forgot your password?". Enter the email address registered to your account and we'll send a reset link within a couple of minutes. Click the link, set a new password, and log straight back in. If the email doesn't arrive within 5 minutes, check your spam folder. If you've also lost access to your email, contact support@luckpub.biz for identity-based recovery.

Log in and go to Account Settings → Personal Details. Mobile number changes require OTP verification on the new number before the change is saved. Email address changes send a confirmation link to the new address before it replaces the old one. Usernames cannot be changed once set — if you need this changed for a specific reason, contact support.

Yes. You can request permanent account closure by contacting support@luckpub.biz from your registered email. Before closure, any remaining real-money balance will be processed as a withdrawal to your verified payment method. Note that if you close for problem gambling reasons, a permanent self-exclusion through the Responsible Gaming tools is a more robust option as it includes additional safeguards against re-registration.
Deposits & Payments

LuckPub supports: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT (all major Pakistani banks), and Visa/Mastercard debit or credit cards. All deposits are processed in Pakistani Rupees (PKR). There is no currency conversion and no exchange fee on LuckPub's end.

The minimum deposit on LuckPub is Rs 200. There is no maximum deposit limit imposed by LuckPub, though your chosen payment method may have its own daily transaction limits (for example, Easypaisa has per-transaction caps that apply regardless of platform). If you intend to deposit a large amount via IBFT, check your bank's daily transfer limit first.

Easypaisa and JazzCash deposits are credited instantly in most cases. NayaPay and SadaPay deposits process within a few minutes. Bank IBFT transfers typically credit within 15–30 minutes during banking hours; transfers initiated late at night may process the following morning. Visa/Mastercard card deposits are usually instant but can take up to 10 minutes. If a deposit hasn't appeared after the expected timeframe, contact support with your transaction reference number.

LuckPub does not charge any fees on deposits. The amount you deposit is the amount credited to your LuckPub wallet in full. Your payment provider (bank, Easypaisa, JazzCash, etc.) may charge their own transaction fee on their end — this is outside LuckPub's control. Check your provider's fee schedule if you're unsure.

Yes — and we strongly recommend it. Go to Account Settings → Responsible Gaming to set a daily, weekly, or monthly deposit limit. Limits take effect immediately and cannot be increased for 24 hours after setting (to give you a genuine cooling-off window). Reducing a limit is instant. See the full Responsible Gaming page for all available tools.
Withdrawals

Log in to your LuckPub account and go to the Cashier → Withdraw section. Select your preferred withdrawal method, enter the amount, and confirm. First-time withdrawals require identity verification (CNIC + selfie) before processing — this is a one-time requirement. Subsequent withdrawals process directly once your account is verified. Withdrawals go back to the same payment method used for the most recent deposit where possible.

For verified accounts: Easypaisa and JazzCash withdrawals process within 2–4 hours. NayaPay and SadaPay process within a few hours. Bank IBFT withdrawals process within 4–24 hours during banking days. Visa/Mastercard withdrawals can take 2–5 business days depending on the issuing bank. During peak periods (PSL finals, public holidays) processing times may be slightly longer. First-time withdrawals take longer as verification is completed simultaneously.

The minimum withdrawal amount on LuckPub is Rs 500. There is no maximum single withdrawal limit, though very large withdrawals may be processed in stages as part of standard financial procedures. All withdrawals are in PKR and credited to your chosen payment method in Pakistani Rupees.

Identity verification (KYC) is required before a first withdrawal is processed. This is a regulatory requirement for financial platforms including online gaming operators — it prevents money laundering and underage gambling. You'll need to submit a photo of your CNIC (front and back) and a selfie. The process is handled securely and documents are used only for verification purposes. Once verified, no further documents are required for subsequent withdrawals.

If your withdrawal is still pending beyond the expected timeframe, first check that your KYC verification is complete — an incomplete verification will hold the withdrawal. If verification is complete, contact LuckPub support via live chat with your withdrawal reference number. The support team can check the status directly and escalate to the payments team if needed. Response times via live chat are typically under 5 minutes.
Bonuses & Promotions

New players on LuckPub receive a 100% match bonus on their first deposit, up to a maximum of Rs 30,000. Deposit Rs 5,000 and you'll have Rs 10,000 to play with. The bonus is credited automatically — no promo code required. The welcome bonus comes with a 30x wagering requirement which must be met before any bonus-derived winnings become withdrawable. Full terms are on the Terms and Conditions page.

A wagering requirement means you need to place bets totalling a specified multiple of the bonus amount before the bonus converts to withdrawable cash. For example, if you receive a Rs 5,000 bonus with a 30x requirement, you need to wager Rs 150,000 in total (across any qualifying game) before that bonus balance becomes withdrawable. Your real-money balance is unaffected — you can withdraw your original deposit at any time. Wagering progress is visible in Account → Bonuses after login.

Yes. LuckPub runs ongoing promotions for active players including reload bonuses on subsequent deposits, cashback offers on net losses, PSL season boosts, Eid special promotions, and poker tournament prize top-ups. Offers are sent to registered players via email (for those opted in) and are visible in the Promotions section of the platform after login. All promotions carry their own terms, expiry dates, and wagering requirements.

Bonuses are time-limited. If the wagering requirement is not met before the bonus expiry date, the bonus balance is removed — but any real-money winnings already cleared from the bonus remain. Common reasons for bonus removal: expiry date passed, bonus terms were breached (e.g. using excluded games), or a second account was detected. If you believe a removal was in error, contact support with your account details.
Cricket Betting

LuckPub covers all major cricket formats and competitions: Pakistan Super League (PSL), international T20 matches including the ICC T20 World Cup, ODI series, and Test matches involving Pakistan and other major cricket nations. Live in-play betting is available on most matches. The full schedule of upcoming matches is visible in the Cricket Betting section after login.

LuckPub offers a wide range of cricket betting markets including: match winner, toss winner, top run scorer, top wicket taker, total runs in an over, method of first wicket, player of the match, series winner, and many more. Live in-play markets include next wicket, next over runs, and ball-by-ball outcomes on selected matches. Markets available depend on the match type and competition.

Live betting allows you to place bets on a cricket match while it is in progress. Odds update in real time based on the match situation. For example, if Pakistan loses early wickets, the odds on their match win lengthen. You can back or lay outcomes ball by ball or over by over depending on the available markets. A brief market suspension occurs between balls and at the fall of wickets to recalculate odds — this is normal and not a technical issue.

If a cricket match is officially abandoned before the minimum overs threshold is reached (varies by format — typically 20 overs for a T20 or the equivalent for ODIs), match bets are voided and stakes returned in full to your account. If a result is reached via the DLS method, bets are settled on that result. Player-specific bets (e.g. top scorer) may settle differently — check the specific market terms displayed on the bet slip before confirming.
Casino & Games

LuckPub's game library includes: cricket betting (full in-play coverage), live casino (roulette, blackjack, baccarat with real dealers), poker (cash tables and sit-and-go tournaments), online slots, ludo games, fishing games, virtual sports, and a dedicated roulette section. All game categories are accessible from a single account and shared wallet. New games are added regularly — check the lobby after login for the latest additions.

Live casino games on LuckPub feature real dealers streaming in real time from a studio. You see the dealer on screen, place your bets via the interface, and results are determined by actual cards, wheels, or dice — not a random number generator (RNG). Games available include live roulette, blackjack, and baccarat. A stable internet connection is recommended for a smooth live experience; 4G mobile data is generally sufficient.

LuckPub's poker room has cash tables at various stakes and sit-and-go tournaments running through the day and evening. Texas Hold'em is the primary format. Cash tables let you buy in and cash out at any time. Sit-and-go tournaments start when the table fills and pay out to the top finishers. The Poker page shows currently active tables and upcoming tournament schedules after login.

Virtual sports are computer-simulated sports events with betting markets, run at scheduled intervals throughout the day (typically every few minutes). Results are determined by a certified RNG, not real match outcomes. Events available include virtual football, virtual horse racing, virtual greyhound racing, and virtual cricket. Because events run constantly, there's always something to bet on regardless of the real sports calendar. See the Virtual Sports section for the full schedule.
Security & Privacy

Yes. LuckPub uses TLS (Transport Layer Security) encryption on all pages, meaning all data transmitted between your device and LuckPub's servers is encrypted. Account passwords are hashed and never stored in plain text. Payment data is handled through secure payment processors — LuckPub does not store your full card or mobile wallet credentials directly. Two-factor authentication (2FA) is available to add an additional layer of security to your login.

Log in and go to Account Settings → Security. Toggle on two-factor authentication (2FA) and follow the on-screen setup, which links your registered mobile number. Once active, every new login requires an OTP sent to your mobile in addition to your password. We strongly recommend enabling 2FA — it significantly reduces the risk of unauthorised access even if your password is compromised.

LuckPub does not sell personal data. Data is shared only where required: with payment processors to facilitate transactions, and with identity verification providers for KYC compliance. Full details of how your data is collected, stored, and used are in the Privacy Policy. You can request a copy of your personal data at any time by contacting support@luckpub.biz.

Change your password immediately via Account Settings → Security. If you cannot log in because credentials have been changed, use the password reset option on the login page or contact support via live chat immediately. Report the suspected breach to support@luckpub.biz with as much detail as possible (device, location, time). LuckPub's security team can freeze the account while the situation is investigated and can reverse any transactions that occurred without your authorisation.
Responsible Gaming

Go to Account Settings → Responsible Gaming and select Self-Exclusion. Choose your preferred period: 30 days, 90 days, 6 months, 1 year, or permanent. The exclusion takes effect immediately — all active sessions are terminated and your account becomes inaccessible for the chosen period. LuckPub will also halt all marketing communications during the exclusion. For immediate help, contact support who can apply an exclusion on your behalf within minutes. See the full Responsible Gaming page for all available tools.

LuckPub provides: deposit limits (daily/weekly/monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24hrs, 48hrs, 7 days), and self-exclusion (30 days to permanent). All tools are in Account Settings → Responsible Gaming and can be activated instantly. Limits take effect immediately. Increases to limits have a 24-hour delay to prevent impulsive decisions. Lowering a limit or activating a restriction is always instant.

Start with LuckPub's own responsible gaming tools — self-exclusion in particular is effective if you feel you need a genuine break. If gaming is affecting your finances, mental health, or relationships, we encourage you to speak to someone you trust or a professional. LuckPub's support team can also refer you to appropriate resources. There's no shame in recognising the signs early — acting sooner makes a real difference. Read more on the Responsible Gaming page.
Support

LuckPub offers 24/7 support via live chat (available from the platform after login — fastest response) and by email at support@luckpub.biz. For urgent issues like unauthorised account access or immediate self-exclusion requests, live chat is the fastest route. For less urgent questions, email typically receives a response within a few hours.

Live chat responses are typically under 5 minutes during peak hours and under 10 minutes at off-peak times. Email responses are typically within 2–4 hours, and in all cases within 24 hours. LuckPub's support team is available around the clock — there's no period where only a bot responds. If you're waiting longer than expected on live chat, try refreshing the session.

Email support@luckpub.biz with the subject "Formal Complaint" and include your username, a clear description of the issue, and any relevant reference numbers (transaction IDs, bet IDs). LuckPub's complaints process acknowledges all formal complaints within 24 hours and aims to resolve them within 10 working days. If the resolution is not satisfactory, the escalation procedure is detailed in the Terms and Conditions.

Why LuckPub Stands Out for Pakistani Players

Still deciding? Here's a quick summary of what makes LuckPub the right choice for online gaming in Pakistan.

Everything in PKR

No currency conversion headaches. Your wallet, your deposits, your winnings, and your withdrawals are all in Pakistani Rupees. What you deposit is what you get — no surprise deductions on the way in.

Local Payment Methods

Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. All the ways Pakistani players actually move money — not just international options that don't work from a Pakistani bank account.

Serious Cricket Coverage

PSL, T20Is, ODIs, Tests — all with live in-play betting and a deep range of markets. If Pakistan is playing, it's on LuckPub with competitive odds updated ball by ball.

Secure & Encrypted

TLS encryption on every page. Passwords hashed. Payments processed through certified providers. Two-factor authentication available. LuckPub is built with your account security as a baseline requirement, not an afterthought.

24/7 Human Support

A real person available around the clock via live chat. Not a bot that loops you back to the FAQ. LuckPub's support team understands what Pakistani players need and responds fast — under 5 minutes on live chat during peak hours.

Responsible Gaming Built In

Deposit limits, loss limits, session reminders, cooling-off, and self-exclusion — all accessible in one click from your account settings. LuckPub takes player welfare seriously and gives you the tools to stay in control from day one.

luckpub

About This FAQ Page – How to Use It

This FAQ page covers the questions LuckPub players ask most often — the practical, everyday questions that come up when you're trying to deposit, claim a bonus, place a cricket bet, or withdraw your winnings. The questions are sorted into sections so you can jump directly to what you need.

Use the search bar at the top of the page if you have a specific question in mind. Type keywords like "withdrawal", "deposit", "PSL betting", or "self-exclusion" and the relevant questions will filter in real time. The category pills work the same way — click a category to show only questions in that topic.

If your question isn't answered here, the quickest route is live chat — accessible once you're logged in to your LuckPub account. The support team can also be reached at support@luckpub.biz. All queries are answered by real people, not automated responses.

Who Is LuckPub's FAQ For?

LuckPub is a Pakistan-focused gaming platform and so this FAQ is written specifically for Pakistani players. The payment methods referenced are local ones — Easypaisa, JazzCash, NayaPay, SadaPay. The currency is always PKR. The cricket coverage is centred on Pakistan cricket — PSL, bilateral series, and ICC events.

If you've used international gaming platforms before and found them frustrating because of currency conversion, inaccessible payment methods, or support teams that don't understand the Pakistani context — LuckPub was built precisely to fix those problems. The FAQ reflects that: every answer is written with Pakistani players and Pakistani banking infrastructure in mind.

Tip: Bookmark this FAQ page and the Responsible Gaming page. Between the two, you'll find answers to almost every question that comes up — and both are updated regularly as the platform evolves.

Still Have a Question?

The FAQ covers the most common topics, but it doesn't cover everything. If you have a specific account issue or a question that isn't answered here, the support team is ready to help.

Live Chat

Fastest response — typically under 5 minutes. Available 24/7 directly from your account dashboard after login. Best for urgent issues like account access, payment problems, or immediate self-exclusion requests.

Email Support

Send your query to support@luckpub.biz. Include your registered email address and a clear description of your issue. Response within 2–4 hours; formal complaints addressed within 10 working days.

Terms & Policies

For questions about bonus rules, data usage, or platform policies — check the Terms and Conditions and Privacy Policy pages for complete details.

luckpub
🎰
Ready to Get Started on LuckPub?

Registration is free, takes under 2 minutes, and gets you a 100% welcome bonus up to Rs 30,000 on your first deposit. Cricket betting, poker, casino, and more — all in PKR, all in one account.

Create Free Account Sign In

18+ only · T&Cs apply · Play Responsibly · PKR only