At LuckPub, we take your privacy seriously. This policy explains clearly what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data. No legal jargon — just plain, honest English.
Every piece of data transmitted between your device and LuckPub's servers is encrypted using industry-standard TLS. Your financial information and personal details travel over the network in a form that cannot be read by any third party intercepting the connection.
LuckPub does not sell, rent, or trade your personal data to third-party advertisers or marketing companies under any circumstances. The information you provide when registering or playing is used only to operate and improve the LuckPub service.
Registered LuckPub players have the right to request a copy of their personal data, ask for corrections, request deletion, and opt out of marketing communications at any time — all without needing to justify the request or pay any fee.
Player data is stored on secured servers with access controls, regular security audits, and intrusion detection systems in place. Sensitive data such as payment information and identity documents are stored in encrypted vaults with strict access logging.
This Privacy Policy documents every category of data LuckPub collects and the specific purpose for each. We don't collect data speculatively — if it's not on this list, we're not collecting it. Updates to data practices are reflected in this document with a revised date.
Promotional emails and notifications from LuckPub include an unsubscribe link in every message. You can also manage communication preferences directly from your account settings. Opting out of marketing does not affect your ability to use the platform or receive transactional notifications.
This Privacy Policy explains how LuckPub (referred to throughout this document as "LuckPub", "we", "us", or "our") collects, processes, stores, and protects the personal information of players and visitors who use the LuckPub platform at luckpub.biz.
By registering a LuckPub account, making a deposit, placing a bet, or simply browsing the website, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you do not agree with any part of this policy, please do not use the LuckPub platform.
LuckPub is committed to handling personal data responsibly. We collect only what is necessary for the operation of the platform, use it only for the stated purposes, and do not share it with parties who have no legitimate need for it. This policy is written to be as clear and readable as possible — if something is unclear, please contact us and we will explain it directly.
Scope: This Privacy Policy applies to all LuckPub services including cricket betting, poker, roulette, online casino, virtual sports, ludo, fishing games, and all other current or future services available at luckpub.biz.
LuckPub collects personal data in several ways — information you actively provide, information generated by your use of the platform, and in limited cases, information received from third-party payment processors as part of transaction verification.
| Category | Specific Data Points | When Collected |
|---|---|---|
| Registration Details | Full name, email address, date of birth, mobile number, username, password (stored as a hash) | Account creation |
| Identity Verification | CNIC number and copy, selfie image, proof of address document | Before first withdrawal |
| Payment Information | Payment method type, account/wallet identifier (masked), transaction reference numbers | Deposit/withdrawal processing |
| Communications | Support chat transcripts, emails sent to support, feedback submitted through the platform | When you contact us |
| Responsible Gaming | Self-imposed limits, self-exclusion requests, session preferences | When tools are used |
LuckPub uses the personal data collected from players and visitors for the following specific purposes. We do not use data for purposes beyond those listed below without first obtaining your explicit consent or being required to do so by law.
No automated profiling for adverse decisions: LuckPub does not use fully automated decision-making processes that produce legal or similarly significant effects on individual players without human review. Account suspension decisions involving automated pattern detection are reviewed by a human compliance team member before action is taken.
LuckPub processes personal data on the basis of one or more of the following legal grounds depending on the specific processing activity involved:
LuckPub does not sell, rent, or trade your personal data. We share it only in the specific, limited circumstances described below — and only to the extent necessary for the stated purpose.
When you make a deposit or withdrawal, LuckPub shares the minimum necessary transaction data with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, a banking institution for IBFT, or the card network for Visa/Mastercard. These processors have their own privacy policies and security standards. LuckPub shares only what is required to process the specific transaction.
LuckPub uses a third-party KYC verification service to validate identity documents and CNIC details as part of the withdrawal verification process. This provider processes your verification data under a strict data processing agreement and is not permitted to use your data for any purpose other than identity verification for LuckPub.
LuckPub will disclose personal data to law enforcement, regulatory authorities, or government agencies where required to do so by applicable law — for example, in response to a valid court order, subpoena, or regulatory investigation. LuckPub will notify affected players of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of substantially all of LuckPub's assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of such a transfer in advance where reasonably practicable.
LuckPub does not share your data with third-party advertisers, data brokers, social media platforms, or analytics companies for advertising targeting purposes. Your gaming activity on LuckPub is not used to serve you targeted advertising on other platforms.
LuckPub uses cookies and similar tracking technologies on the luckpub.biz website. Cookies are small data files stored on your device that help the platform remember your preferences, keep your session active, and understand how the platform is used.
| Type | Purpose | Can Be Opted Out |
|---|---|---|
| Essential Cookies | Required for login sessions, security tokens, and core platform functionality. The platform cannot operate without these. | No — required |
| Functional Cookies | Remember your language and display preferences, maintain your last-used lobby settings, and personalise non-essential platform elements. | No — required for comfort |
| Analytics Cookies | Collect anonymised or aggregated data about how players navigate the platform — page views, feature usage, session lengths. Used to improve the platform. | Yes — via consent settings |
| Marketing Cookies | Track whether you arrived via a marketing campaign link so LuckPub can measure the effectiveness of its promotional activity. | Yes — via consent settings |
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in and using core platform features. For analytics and marketing cookies, you can update your consent preference from the cookie settings available at the bottom of the LuckPub website.
LuckPub does not use third-party advertising cookies that track your activity across other websites for the purpose of serving you targeted ads on those platforms.
LuckPub implements a layered approach to data security designed to protect player information against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes the following measures:
Data breach notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, LuckPub will notify affected players without undue delay and in accordance with applicable legal requirements. We will provide information on the nature of the breach, the data involved, and the steps being taken to address it.
While LuckPub takes all reasonable technical and organisational measures to protect your data, no internet-based system can guarantee absolute security. Players are encouraged to use strong, unique passwords, enable two-factor authentication, and report any suspected account compromise immediately to support@luckpub.biz.
LuckPub retains personal data for as long as is necessary for the purposes described in this policy or as required by applicable law. We do not keep data longer than necessary.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Contractual and legal obligation |
| Identity verification documents | Duration of account + 5 years after closure | AML and KYC legal requirements |
| Transaction history | 7 years from transaction date | Financial record-keeping obligations |
| Betting and gaming history | 5 years from date of activity | Dispute resolution and responsible gaming |
| Support communications | 3 years from last interaction | Dispute resolution reference |
| Analytics and session data | 24 months on a rolling basis | Platform improvement |
| Marketing consent records | Until consent is withdrawn + 3 years | Demonstrating lawful basis for marketing |
When data retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to an individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
As a LuckPub player, you have the following rights with respect to your personal data. These rights can be exercised by contacting LuckPub's support team at any time. LuckPub will respond to all data rights requests within 30 days of receipt.
You can request a copy of all personal data LuckPub holds about you. This is provided free of charge in a readable format.
If personal data LuckPub holds about you is inaccurate or incomplete, you can request that it be corrected. Most basic details can be updated directly in your account settings.
You can request deletion of personal data LuckPub holds about you where it is no longer necessary for the purposes collected, or where you withdraw consent and no overriding legal basis exists.
You can ask LuckPub to pause processing of your data in specific circumstances — for example, while a dispute about its accuracy is being resolved.
Where data has been processed on the basis of consent or contract, you can request it in a structured, machine-readable format for transfer to another service.
You can object to processing based on legitimate interests or for direct marketing purposes. For marketing, withdrawal of consent is immediate and absolute.
How to exercise these rights: Email your request to support@luckpub.biz with the subject line "Data Rights Request" and include your registered account username. LuckPub may ask for identity confirmation before processing the request — this is to protect your data from being accessed by unauthorised parties.
LuckPub's services are strictly for adults aged 18 and above. LuckPub does not knowingly collect personal data from anyone under the age of 18. The registration process requires players to confirm their date of birth, and LuckPub's identity verification process checks that players meet the minimum age requirement.
If LuckPub discovers that an account has been registered by a person under 18, the account will be immediately closed, all bets voided, deposits returned (minus any withdrawals made), and all personal data associated with the account deleted as promptly as practicable subject to any applicable legal retention requirements.
If you believe that a minor has registered a LuckPub account or that LuckPub is in possession of a minor's data, please contact us immediately at support@luckpub.biz.
LuckPub's primary servers and data storage infrastructure are located in secure facilities. In some cases, data may be processed or stored in locations outside Pakistan — for example, when using cloud-based infrastructure providers or third-party service providers whose systems are hosted in other regions.
When personal data is transferred to a country outside Pakistan, LuckPub ensures that appropriate safeguards are in place to maintain the same level of protection that would apply within Pakistan. These safeguards may include:
Payment processing for Pakistani payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, and Pakistani bank IBFT — is conducted by Pakistani payment providers and their data is handled within Pakistan's financial infrastructure.
LuckPub reviews and updates this Privacy Policy periodically to reflect changes to our data practices, platform functionality, applicable laws, or regulatory guidance. The date of the most recent update is displayed at the top of this page.
When material changes are made to this policy — particularly changes that affect how we collect, use, or share your personal data — LuckPub will notify registered players via the email address on file. The notification will clearly summarise what has changed and provide a link to the updated policy.
For minor updates — such as clarifications to existing language, correction of typographical errors, or reformatting for readability — individual notification will not be sent, but the "last updated" date will reflect the change. We encourage players to review this policy periodically regardless of whether they have received a notification.
Continued use: Your continued use of the LuckPub platform after a policy update has been published and (where required) communicated to you constitutes acceptance of the revised policy. If you disagree with a material change, you have the right to request account closure and data deletion before the change takes effect.
If you have any questions about this Privacy Policy, would like to exercise a data right, or have a complaint about how LuckPub has handled your personal data, please contact us using the details below.
If you are unsatisfied with how LuckPub has handled a privacy complaint after going through the internal complaint process, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
This Privacy Policy was last reviewed in January 2025. LuckPub — luckpub.biz — support@luckpub.biz
Your data is safe on LuckPub. Creating an account is free and takes under two minutes. Play cricket betting, poker, roulette, and more — all in PKR with Pakistan's trusted gaming platform.
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